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Identify the right consumer

  • What are the category drivers and barriers?
  • How well do the current offers deliver to those needs?
  • What are the consumer’s beliefs, motivations and lifestyle choices?
  • What are the consumer trade-offs in making purchase decisions?
  • What is the potential of the target market i.e. size of prize?
  • What are the stated and unstated needs of the consumers from the category & which segments should be targeted?

Action planning workshops

  • Ideation on how to improve on the pain points of the customer experience
  • Brainstorming for solutions
  • Next stage action planning

Creating experiential proposition through digital

  • Digital Marketing Strategy
  • Social Media Marketing
  • Search Engine Marketing – Organic (SEO)
  • Search Engine Marketing – Paid (SEM)
  • Content Marketing
  • Influencers based campaign
  • App building
  • Website building

Define brand positioning

  • Value based positioning
  • Quality based positioning
  • Quantity based positioning
  • Competitor positioning
  • Price positioning
  • USP driven positioning
  • Celebrity driven positioning 

Create a memorable consumer experience

  • How well does the brand deliver on its Purpose and Promise?
  • What is the Customer Churn Rate?
  • How does the Customer Journey Map look?
  • Which are the Pain points and Moments of Delight in the customer journey?

Decode the purchase journey

  • What is the path to purchase?
  • How does a shopper choose an outlet?
  • How is brand choice happening at the store?
  • What is the shopper journey?
  • What is the influence of the Retailer on the shopper?

Build competitive advantage

  • What does my brand stand for?
  • What sensorial assets does my brand possess?
  • What is my brand’s recall vs. that of competitor?
  • What values do they associate my brand with?
  • What is the competitor’s recall?
  • How does my brand’s conversion fare vs. competitor’s?
  • Do consumers want to buy my brand in future?
  • What is the profile of those who want to buy my brand in future vs. those who don’t?
  • Which channels do my consumers frequent and buy?

Optimize marketing inputs

  • How well do consumers know your offer?
  • What are the Triggers and Barriers of Trial & Repeat?
  • What is the conversion at each stage of the consumer disposition funnel?
  • Where are the bottlenecks?
  • How well does the campaign deliver in terms of Appeal, Memorability, Message Clarity, Credibility and Relevance?

Create the right mix tailored to their needs

  • What is the potential of the Concept?
  • How well does the Product and Pack resonate?
  • What are the factors driving product and pack likeability?
  • What should be the right pricing of the offer to maximize revenue/ profitability?